{"id":468,"date":"2015-05-07T21:23:25","date_gmt":"2015-05-07T21:23:25","guid":{"rendered":"http:\/\/testjbk2015redesign.noxgraphicscollaborations.com\/blog\/?page_id=468"},"modified":"2019-01-21T22:12:13","modified_gmt":"2019-01-21T22:12:13","slug":"making-service-work","status":"publish","type":"page","link":"https:\/\/jackbkeenan.com\/programs\/sales\/making-service-work\/","title":{"rendered":"Making Service Work\u2122"},"content":{"rendered":"

Research for years has demonstrated a strong relationship between customer satisfaction, loyalty, and repeat purchase probability. It is well understood now that the cost of acquiring a new customer greatly exceeds that of retaining an existing customer.<\/p>\n

What fuels customer satisfaction is authentic listening to your customers and executing flawlessly on your commitments. Adaptability, resilience, speed, and the ability to learn quickly to achieve business results will be critical to your company, your customers, and your service provider\u2019s success.<\/p>\n

Making Service Work\u2122<\/strong> gives your service providers tools to control the quality and outcomes of their customer engagements. It shows your service providers how to identify and satisfy a variety of different customer types in a variety of customer conditions \u2013 from normal, to disappointed to disruptive. It helps service providers identify and balance their multiple roles of providing technical, business, and human services to their customers. Making Service Work<\/strong> is business, customer, and results focused \u2013 making a measurable impact immediately on your organization\u2019s approach to creating and retaining the right kind of customers for life.<\/p>\n

OUTCOMES
\nUpon completion of the Making Service Work<\/strong> program, service providers will be able to:<\/p>\n